What is a Customer Network?
Tenco provides customer network and utility billing services for power, gas, water and fibre supply throughout New Zealand. This includes meter reading, reconciliation, invoice preparation and reporting.
Unlike an embedded network, a tenant connection on a customer network is not a market connection. In most cases, the landlord controls a single connection point and installs check metering downstream and will invoice at a nominated rate based on meter readings collected.
Tenco can provide a fully customised solution for your customer network. This can range from meter reading to reconciliation to providing direct debit functionality for your tenants.
Customer Network FAQs
Can tenants choose their own retailer within a customer network?
Unlike the embedded network model, a customer network does not allow for retail choice. The property owner controls the main supply connection and selects a single retailer to provide service to the entire property.
Who owns the metering within a customer network?
The building owner will purchase and install meters -- or the meters can be leased from a third party.
Who owns the electrical lines infrastructure within my property?
Typically, the property owner or body corporate own the lines after the demarcation point with the local lines company. This fact does not change when Tenco establishes an customer network on your behalf.
Is the common area power included within a customer network?
Most often, all common area power supply is included within the customer network.
Can customer network setup costs be financed?
Yes, Tenco may offer financing in some cases for setup costs can be paid down with network profits.
How will I know if my customer network is performing well?
Tenco provides a summary statement to clients monthly that details the financial performance of the customer network. Tenco may also prepare annual budgets that provide additional detail.